I want to return my order

I want to return my order

If there is an issue with your order, we will try to help with the fastest and easiest solution first.

Replacement Option

Before requesting a return, you may want to explore:

  • A replacement item
  • A reprint
  • A discounted order
  • A partial refund

In many cases, this resolves the issue without needing to return the product.

If We Made a Mistake

We're sorry and will work with you to resolve it!

Examples include:

  • Misprints
  • Wrong item received
  • Production errors
  • Shipping errors

We will typically offer a replacement first. If a replacement is not possible, we can issue a partial or full refund depending on the situation.

If You Made a Mistake

No one is perfect, we get it!

    Examples include:

    • Incorrect artwork submitted
    • Wrong product selected
    • Shipping address entered incorrectly
    • Change of mind after printing

    We can offer a discounted replacement or help you place a new order.

    When Is a Return Required?

    A return is only required for certain full refund situations.

    If a replacement or partial refund is accepted, no return is needed.

    If a full refund is approved and the item must be returned, our support team will provide you with return instructions.

    Return Instructions

    Printed Items

    Printed products should be returned to:

    Smart Resolution
    Attn. Returns
    PO Box 4668 PMB 83245
    New York, NY 10163-4668

    Please include:

    • Your order number
    • Original packaging when possible

    Blank / Non-Printed Items

    For blank or unprinted items, our support team will provide the correct return address after reviewing the order and match it with the corresponding plant.

    Refund Processing

    • Refunds are issued after returned items are received and inspected
    • Credits typically appear within 2–4 business days
    • Return shipping costs are refunded only if the issue was caused by us

    Need Help?

    Please contact our support team with your order number and photos of the issue if it will be helpful. We’ll review the best resolution option for you as quickly as possible.

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